How do I communicate with guests before and during their stay?

The best way to communicate with guests before their stay is through Airbnb’s messaging platform. This allows you to quickly and easily send messages to guests and answer any questions they may have. You can also use it to send check-in instructions and provide information about the local area.

You can read and send messages via Airbnb.com or through the mobile app. You should also make note of your guests’ phone number just in case. If customer service isn’t your forte, you can have an Airbnb management service liaise with guests for you instead.

To ensure that you are responsive to guest messages during their stay, set up notifications in your account settings. You can enable push notifications through the Airbnb app, or receive an email, text or phone call when you receive a new message. Turn up the volume for notifications on your device to ensure you don’t miss the alert.

Try to read and reply to all messages as soon as possible. You can also set up an automatic response to let guests know that you will get back to them soon. Also, ensure your guests have your phone number in case they have problems using Airbnb’s messaging service.

Yes, providing local recommendations to guests before their stay can help enhance their experience and make them feel more welcome. This can include recommendations for restaurants, tourist attractions, cultural events and other activities in the area. Guests often love learning about secret spots that only locals know.

Additionally, consider providing directions to the nearest shops, bus stops and railway stations, and telephone numbers for local taxi companies.

Check-in instructions should include details on how to access the property, such as where to find the keys or how to use a lockbox. Let guests know what time they can check in, and whether you offer a luggage drop-off service if they arrive early.

You should also provide any important information about the property, such as how to use appliances or where to find extra linens. An Airbnb management service can help you develop a smooth, hands-off check-in experience that minimises your workload and makes guests feel welcome.

Airbnb requests that hosts respond to all guest messages and booking requests within 24 hours. However, the sooner you reply, the happier your guests will be – especially if their question or concern is time-sensitive. Whenever possible, it’s a good idea to aim to respond to all messages within a few hours. This shows that you are attentive and responsive to guests’ needs, which can lead to positive reviews and repeat business.

Yes, hiring an Airbnb management company is a great option if you don’t have the time or desire to communicate with guests yourself. These companies specialise in letting and managing short-term rental properties, and can handle all aspects of Airbnb hosting on your behalf. They will take care of everything from responding to messages and providing check-in instructions to managing cleaning and maintenance tasks. Contact Stayful today to learn more.

Before their arrival date, make sure you let your guests know the best way to reach you if they have a query or problem. This may be through Airbnb, phone call, text or another preferred messaging system such as WhatsApp.

Throughout your guest’s stay, make sure you keep your device’s sound switched on so that you’ll be alerted if they contact you. You can also consider hiring an Airbnb management company to handle guest communication and assistance.

Yes, it’s a good idea to provide guests with your contact information for emergencies. They will be able to see the phone number listed on your Airbnb account, so make sure that it is correct and up-to-date. You can also inform guests of other ways they can reach you, such as your work telephone number or email address.

Always ensure they have a method of contacting you that does not rely on internet access. Additionally, leave a booklet or folder in the property containing instructions on what to do in an emergency.

Effective communication with guests can improve their overall experience by making them feel welcome, valued and well looked after. If you respond to their messages promptly, your guests will know that you are a responsive and reliable host. This will help them feel safe, secure and comfortable during their stay. Additionally, providing clear, helpful information and recommendations will make your guests’ experience easier and more enjoyable.

Common mistakes that hosts make when communicating with their guests include:

Not responding to messages in a timely manner

Failing to provide alternative contact details in case of issues with the Airbnb platform

Not addressing guests’ concerns, requirements or special requests

Providing inaccurate information about the property or unclear check-in instructions

Not providing any local tips or recommendations

Not being available to assist guests during their stay

Hiring an Airbnb management company can help you avoid these mistakes and provide guests with a better experience.