How do I manage check-ins and check-outs?

Self-check-in options are ideal for managing check-ins and check-outs when you cannot be present at the property. They also offer flexibility, allowing guests to arrive and depart at a time that suits them. Many hosts have guests retrieve the keys from a key safe or lockbox outside the property. Alternatively, you could install a smart lock so that guests can enter the property with a code.

In-person key exchange involves meeting the guest at the property to hand over the keys. Greeting guests in person can be inconvenient for both parties, especially if you do not live at the rental property. You will need to ask your guest when they are likely to arrive and arrange to be there at that time. There is a risk that they may arrive early, or that you may be delayed, causing frustration for your guests. Consider using a self-check-in option or an Airbnb management service to handle key exchange.

Clear communication is essential to avoid any confusion or misunderstandings. Include check-in and check-out times in your Airbnb listing and make sure to reiterate them in your booking confirmation messages. You can also send a reminder message a day or two before the guest’s arrival to confirm their expected check-in time. If you offer flexible check-in or check-out options, be sure to let your guests know.

Detailed check-in instructions should include clear check-in and check-out times. Include directions to the property, how to locate the entrance to the building and how to access the key safe. Make sure to include any important house rules. Finally, provide instructions on what to do before departure (e.g. closing all windows, taking out rubbish and returning the keys). Always provide your contact information in case the guest needs to reach you in an emergency.

Yes, many Airbnb management services offer assistance with check-ins and check-outs. They can help you set up self-check-in options, handle key exchange, and provide guests with detailed instructions on accessing and vacating the property. They can also take care of all other aspects of Airbnb management, such as accepting bookings, responding to guest enquiries and arranging cleaning and maintenance services. To find out more, contact Stayful today.

Some common challenges with check-ins and check-outs include:

Late or early arrivals, causing problems with in-person key exchange

Difficulties locating the property due to unclear directions

Miscommunications around check-in and check-out times

Problems finding the keys or opening the key safe

Unclear instructions for departure, resulting in guests checking out late or additional cleaning tasks for the host

To avoid these problems, clearly communicate check-in and check-out times, expectations and procedures to your guests in advance.

Maintaining open lines of communication and providing detailed information will help to ensure a smooth check-in and check-out process. Offer flexible self-check-in options where possible, along with clear instructions on how to find and access the property. Ensure your guests know how to contact you if they have any questions or problems. Alternatively, consider using an Airbnb management service to further streamline the experience for your guests.

If a guest checks in later than expected, you may not be available to meet them. In this case, it helps to have self-check-in options available, such as a lockbox or smart lock. Explain how to find and operate the lock and provide the access code well in advance. If they will be arriving late at night, politely request that they keep noise to a minimum to avoid disturbing others. Make sure your phone is nearby in case of problems so that you can respond to any messages promptly.

You should always aim to offer flexibility as an Airbnb host. This will improve your guests’ overall experience. Try to accommodate early check-ins and late check-outs whenever your schedule allows. For example, if the property was empty the night before, your guests may be able to check in early. However, be sure to clearly communicate any limitations or extra fees associated with these requests. An Airbnb management service can also help you manage early check-ins and late check-outs.

It’s important to ensure that your property is safe and secure for your guests. Provide clear instructions on how to access the property and any safety procedures, such as how to lock and unlock doors and windows. Make sure your guests know where to find important information like emergency contact details and fire escape plans. An Airbnb management service can help ensure that your property is up to code and provide guidance on any legal or liability concerns.